TERMS OF SERVICE

OVERVIEW

Welcome to Remy Wellness! The terms “we”, “us” and “our” refer to Remy Wellness. Remy Wellness operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Remy Wellness is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services.
To use the Services, you may be asked to provide certain information, such as your email, billing, payment, and shipping details. You represent and warrant that all the information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all activity on your account.

OUR PRODUCTS

We make every effort to provide an accurate representation of our products and services. However, colors and product appearance may differ from how they appear on your screen.
We do not warrant that the appearance or quality of products will meet your expectations.
All descriptions are subject to change at any time. We reserve the right to discontinue products or limit quantities at our discretion.

MEDICAL & HEALTH DISCLAIMER

Our products are dietary supplements and wellness goods, not medicines.They are not intended to diagnose, treat, cure, or prevent any disease.

• Results may vary between individuals.
• You should consult your doctor or healthcare professional before use, especially if you are pregnant, nursing, under 18, or have a medical condition.
• Information provided on our website or packaging is for general educational purposes only and should not be taken as medical advice.
  

We comply with applicable Therapeutic Goods Administration (TGA) requirements in Australia. If we sell in other markets, we may include additional required disclaimers (e.g., FDA in the U.S.).

ORDERS

When you place an order, you are making an offer to purchase. Remy Wellness reserves the right to accept or decline your order at its discretion.
Orders are not accepted until confirmed by us, and payment must be received and processed before acceptance. Your purchases are subject to return or exchange only in accordance with our Refund Policy. You warrant that your purchases are for personal use and not for resale or export.

RETURNS & REFUNDS

Due to the nature of supplements, we cannot accept returns of opened or used products for health and hygiene reasons. Unopened products may be eligible for return in accordance with our Refund Policy.

PRICES & BILLING

Prices, discounts and promotions are subject to change without notice.
The price charged will be the one in effect at the time the order is placed. Unless stated otherwise, posted prices exclude shipping, taxes, handling, or import charges.

You agree to provide accurate payment details. By submitting your order, you confirm you are authorisd to use the payment method provided and agree to pay all charges including shipping and taxes.

SHIPPING & DELIVERY

We are not liable for delays caused by carriers, customs, or events outside our control. Delivery times are estimates only.

Risk of loss passes to you once your order is handed to the carrier.
We are not responsible for packages lost or stolen after confirmed delivery (e.g., porch theft).

PRIVACY & DATA

All personal information is subject to our Privacy Policy.
Because Shopify hosts our store, information you provide is also processed by Shopify.

If you sign up for email or SMS marketing, you consent to receiving marketing communications in accordance with privacy law.
If we collect any health-related data (such as wellness surveys), we do not store or use this as medical data.

INTELLECTUAL PROPERTY

All trademarks, designs, content, and materials on our Services are owned by Remy Wellness or licensors. Unauthorised reproduction, modification, or distribution is prohibited.

DISCLAIMERS OF WARRANTIES

The Services and all products are provided “as is” and “as available” without any warranties, express or implied. We do not guarantee uninterrupted, error-free, or secure access.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Remy Wellness and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Services or products.

Nothing in these Terms excludes or limits liability to the extent it cannot be excluded or limited under applicable law (including Australian consumer law and liability for personal injury).

INDEMNITY

You agree to indemnify and hold harmless Remy Wellness, Shopify, and affiliates from claims or damages arising from your breach of these Terms or misuse of our Services.

GOVERNING LAW

These Terms are governed by the laws of Australia, in the jurisdiction where Remy Wellness is headquartered.

CONTACT INFORMATION

Questions about these Terms should be sent to us at hello@remywellness.com.au.